Serious problems might occur if you modify the registry incorrectly. Resolutionįollow the steps in this section carefully. Cisco Jabber is manufactured by Cisco Systems. In one case, Microsoft Support teams saw the problem that is described in the Symptoms section by noticing that the value of DefaultIMApp was set to Cisco Jabber. This problem can occur when a wrong or incompatible IM client is listed as the value for DefaultIMApp in the registry. For example, in Microsoft Outlook 2010, the Quick Contacts items from Microsoft Lync are not available in the Outlook To-Do bar or presence information and contact photos do not appear in Outlook. Some of the instant messaging features that are shared between your instant messaging (IM) client and Microsoft Outlook may be missing.
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